Hi, I'm Manako.

I'm a Service Designer. I study complex ecosystems of people, tech, and operations, so I can identify points of friction and design seamless experiences.

I’m currently part of a small innovation team at Ponce Bank, a community bank that serves low-to-moderate income communities in the NYC Metro area. We’re re-imagining everything from in-branch wifi to back-end customer management system. Our goal: bring white-glove private banking experience to customers that most banks ignore.