Hi, I'm Manako (muh-NAH-koh).

I'm a Service Designer. I study complex ecosystems of people, tech, and operations, so I can identify points of friction and design seamless experiences.

I’m currently part of the CX Strategy team at MetLife. Prior to that, I helped to stand up a small innovation team at Ponce Bank, a community bank that serves low-to-moderate income neighborhoods in the NYC Metro area.